rhom Privacy Policy
Hello! At rhom ("we," "our," or "us"), we value your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website rhompet.co (the "Site") and make a purchase from us.
1. Information We Collect
We collect information you provide directly to us to fulfil your orders and improve your experience.
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Personal Identifiers: When you place an order or create an account, we collect your name, shipping/billing address, email address, and phone number.
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Payment Information: Our payment process is handled by secure third-party processors like Stripe or PayPal. We do not store your full credit card details on our servers.
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Technical Data: Like most websites, we automatically collect information such as your IP address, browser type, and how you interact with our Site through cookies and similar technologies.
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Communication Data: Any communications you send to us (e.g., via email or social media) are retained.
2. How We Use Your Information
We use your information for the following purposes:
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To Fulfil Your Order: To process your payments, arrange for shipping, and provide you with invoices and/or order confirmations.
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To Communicate With You: To respond to your inquiries and, if you have opted in, to send you marketing messages about new products or promotions via our newsletter.
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To Improve Our Site: To analyse how customers use the Site, allowing us to improve our products and user experience.
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For Legal Compliance: To comply with applicable UK laws and regulations.
3. Sharing Your Information
We respect your privacy. We do not sell your personal information. We only share your data in the following limited circumstances:
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Service Providers: We share data with trusted third parties who help us run our business, such as shipping carriers (e.g., Royal Mail, DPD) and payment processors. They are only permitted to use your data to provide services to us.
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Legal Obligations: We may disclose your information if required by law, such as to comply with a subpoena or similar legal process.
4. Data Retention
We will retain your personal information only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. For example, we keep order information for [e.g., 4 years] for tax and warranty purposes.
5. Your Rights
Under UK data protection laws, you have rights including:
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Access: You can request a copy of the personal data we hold about you.
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Correction: You can request that we correct any inaccurate or incomplete data.
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Erasure: You can request that we delete your personal data, where there is no good reason for us continuing to process it.
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Opt-out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in every email.
To exercise these rights, please contact us at [hello@rhompet.co].
6. Cookies
Our Site uses cookies (small text files stored on your device) to help the Site work properly and to track how you use it. You can control cookie settings through your browser preferences.
7. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or for legal reasons. We will post the updated policy on this page and change the "Last Updated" date.
8. Contact Us
If you have any questions about this Privacy Policy or your personal data, please don't hesitate to reach out:
Email: hello@rhompet.co
Last update: 12 Nov 2025