FAQ
Before you slide into our DMs, check if your question is already answered below! We’ve tackled the big ones so you don’t have to wait. But if you’re still stuck, we’ve got your back (and your inbox).
Shipping
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates, delivery times, and any applicable customs fees will be calculated and displayed at checkout.
How long does it take to process an order before it ships?
Most orders are processed and to be dispatched within 1-2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed the next business day.
How long does the shipping take?
- UK: 2 business days
- EU: 3-7 business days
- WORLDWIDE: 7-14 business days
Heads up:We can't pinky-swear on an exact delivery date. But rest assured, we’ll send you a "It's Gone!" email the second it ships. If anything goes truly wonky, we’ll be let you know.
What shipping carriers do you use?
We're based in London, so all orders are dispatched via Royal Mail.
Taxes, Customs and Duties
Your country's customs office may apply import duties and taxes to international packages. Since we have no control over these fees, you will be responsible for paying them. For more information, we suggest checking with your local customs authority.
Product
How do I apply the message patch to my leash?
It's incredibly easy! Our patches feature a simple touch-fastener backing. Just follow these three steps:
➀peel off one side
➁place your leash
➂press the other side down firmly
That's it! For a visual guide, please see our detailed instructions here.
Can it only be applied to a leash?
Of course not! We love to see creativity. While designed for leashes, they can also be attached to harness handles or any other compatible loop surface. Show us how you use them!
How should I wash the patch?
For the best care, we recommend:
- Wash: Hand wash or machine wash on a cold, gentle cycle.
- Dry: Always lay flat to dry. Please do not tumble dry, as heat can damage the patch.
Can I put more than one patch on a leash?
Absolutely! We encourage it. Some pups have a lot to say, and our patches are designed to be mixed, matched, and styled to express their thoughts into our words.
The message I want isn't available in your collection.
Our creative juices are always flowing! We'd love to hear your ideas for new messages and designs. Please share your suggestions with us here, you might just see it in a future collection!